Hand-Cleaners Ordering, Delivery and Returns Information
Queries and enquiries information about 


HELPLINE 01384 671505          

 Orders & Enquiries





If you encounter a problem using this web site please let us know. Or, if you prefer to order by telephone for a more personal service, if you have a query, require advice or technical assistance on any of the products we offer, please telephone us on
01384 671505 during UK office hours only, Monday to Friday.
Alternatively, email us at

If you are seeking a particular type or brand of hand cleaning product and cannot find it in our range, please email us with details at since we handle many more products than are listed on these pages.

Most hand cleaners are not COSHH regulated, but relevant information will be sent if requested, or downloaded from this web site. Extra copies can be obtained on request by telephoning 01384 671505 during UK office hours, or e-mailing

We use a next-day courier service for most deliveries and charge carriage by weight, at cost. Courier charges start at £5.95 + VAT for up to 15kg. Postage/packing charges for small items begin at £3.75 + VAT. The carriage charge is calculated automatically at the checkout.

We serve the UK Mainland, Isle of Wight, Isle of Man and Northern Ireland from this web site. (Shipments to N. Ireland and I. o. M are a 3-day service by road and sea.) For orders to UK off-shore islands, Eire and other EU countries please phone us on
+44 (0)1384 671505. 
No other continents are served except by special arrangement, and then at our absolute discretion.

We always process orders as quickly as is possible. Expect normal delivery time to be 2/3 days from receipt of order.
If there is likely to be a significant delay due to restock we shall notify you by email before processing your order and your payment.

We show prices both with and without VAT.
VAT is calculated at the Checkout.

We reserve the right to amend prices and special offers without prior notice. Where offers are based on the amount of stock available (i.e. "While Stocks Last") orders will be dealt with on a first-come-first-served basis.

Our money back guarantee is offered with the following provisos:
Please check any received items immediately upon receipt of delivery. You must advise us with 7 days if you have ordered goods incorrectly on 01384 671505. Such goods must be returned strictly within 14 days of receipt, at your cost. Goods must be returned in manufacturers' original packaging (if applicable) with entire contents enclosed and unopened. Furthermore, goods must be unused and in a re-saleable condition. Any goods returned damaged, not re-saleable, or lost in transit will not be refunded, so please use a reputable carrier for return of goods - this will give you the security of being able to claim from them in case of loss or damage. Goods received in line with the conditions listed above will be refunded.

Please note that no refund will be made for carriage charges.

We also reserve the right to levy a 10% handling charge if appropriate.

We reserve the right to refuse returns or to charge you for our reasonable costs if any product returned is not in accordance with these requirements.

If we supply goods not as ordered, by mistake, we promise to rectify the error at our cost.


Excalibur Hygiene Limited, Units 4/5 Dadsford Bridge Industrial Estate, Plant Street, Wordsley, Nr. Stourbridge, West Midlands, DY8 5SY.
Tel: 01384 671505, (Fax: 01384 671256)
All Trade Marks acknowledged and respected.

Copyright Excalibur Hygiene Limited