Orders & Enquiries

 Deliveries

 Prices

 Returns

If you encounter a problem using this web site please let us know. Or, if you prefer to order by telephone for a more personal service, if you have a query, require advice or technical assistance on any of the products we offer, please telephone us on
01384 671505 during UK office hours only, Monday to Friday.
Alternatively, email us at
sales@hand-cleaners.co.uk.

If you are seeking a particular type or brand of hand cleaning product and cannot find it in our range, please email us with details at sales@hand-cleaners.co.uk since we handle many more products than are listed on these pages.

COSHH DATA
Most hand cleaners are not COSHH regulated, but relevant information will be sent if requested, or downloaded from this web site. Extra copies can be obtained on request by telephoning 01384 671505 during UK office hours, or e-mailing sales@hand-cleaners.co.uk

We use a next-day courier service for most deliveries and charge carriage by weight, at cost. Courier charges start at £5.95 + VAT for up to 15kg. Postage/packing charges for small items begin at £3.75 + VAT. The carriage charge is calculated automatically at the checkout.

We serve the UK Mainland, Isle of Wight, Isle of Man and Northern Ireland from this web site. (Shipments to N. Ireland and I. o. M are a 3-day service by road and sea.) For orders to UK off-shore islands, Eire and other EU countries please phone us on
+44 (0)1384 671505. 
No other continents are served except by special arrangement, and then at our absolute discretion.

We always process orders as quickly as is possible. Expect normal delivery time to be 2/3 days from receipt of order. If there is likely to be a significant delay due to restock we shall notify you by email before processing your order and your payment.

Prices shown do NOT include VAT.
VAT is calculated at the Checkout.

We reserve the right to amend prices and special offers without prior notice. Where offers are based on the amount of stock available (i.e. "While Stocks Last") orders will be dealt with on a first-come-first-served basis.

Any goods which are faulty or damaged on receipt we shall collect the goods if appropriate and replace them at no cost to you, provided we are notified that there is an issue within 3 working days of receipt.

If we make a mistake in processing your order we promise to uplift the goods and replace them at no additional charge to you.

If you have ordered the wrong goods please contact us at once. We will accept goods back as long as they are returned to us undamaged and resaleable in manufacturer's original packaging. We will refund you accordingly. Please note that no refund will be made for carriage charges. 

If you then require us to replace the incorrectly ordered goods a further carriage charge will be incurred. At the time of delivering replacement goods we will collect the items wrongly ordered, but shall make a minimum £10 collection charge in addition. (The actual collection charge is governed by the weight of the consignment and the number of packages). We also reserve the right to levy a 10% handling charge if appropriate.

Excalibur Hygiene Limited, Units 4/5 Dadsford Bridge Industrial Estate, Plant Street, Wordsley, Nr. Stourbridge, West Midlands, DY8 5SY.
Tel: 01384 671505, (Fax: 01384 671256)
e-mail: sales@excalibur-hygiene.co.uk
All Trade Marks acknowledged and respected.