RETURNS: (a) Goods despatched may not be returned unless prior agreement has been made by the Company. Where the buyer has incorrectly ordered goods, the Company reserves the right to charge a 10% handling charge to cover clerical and other expenses. Please check any received items immediately upon receipt of the delivery. Goods that have been ordered incorrectly must be returned strictly within 14 days of receipt, at your cost. You must first inform Excalibur Hygiene Limited on 01384 671505 that you are returning the goods, and the reason why. Goods must be returned in original packaging with all contents enclosed and unopened. Furthermore, goods must be unused and in a re-saleable condition. Any goods returned damaged, or that get lost in transit, will not be refunded, so please use a reputable carrier for return of goods - this will give you the security of being able to claim from them in case of loss or damage. Goods received in line with the conditions listed above will be refunded, but the original shipping charge will NOT be refunded.
b) If we send the wrong goods by mistake we promise to rectify the error at our cost.

Our MONEY BACK GUARANTEE is offered with the following provisos:
Please check any received items immediately upon receipt of delivery. You must advise us with 7 days if you have ordered goods incorrectly on 01384 671505. Such goods must be returned strictly within 14 days of receipt, at your cost. Goods must be returned in manufacturers' original packaging (if applicable) with entire contents enclosed and unopened. Furthermore, goods must be unused and in a re-saleable condition. Any goods returned damaged, not re-saleable, or lost in transit will not be refunded, so please use a reputable carrier for return of goods - this will give you the security of being able to claim from them in case of loss or damage. Goods received in line with the conditions listed above will be refunded.

Please note that no refund will be made for carriage charges.

We also reserve the right to levy a 10% handling charge if appropriate.

We reserve the right to refuse returns or to charge you for our reasonable costs if any product returned is not in accordance with these requirements.

If we supply goods not as ordered, by mistake, we promise to rectify the error at our cost.